Dyonix OÜ

Revolutionizing Guest Experiences: AI Concierge Services Tailored for Your Hotel

Apr 17, 2025By Dean Waterhouse
Dean Waterhouse

Imagine a guest arriving at your hotel after a long journey. Instead of waiting at the front desk or calling for room service, they simply send a message "Extra towels, please" and within moments, their request is fulfilled. No app downloads. No queues. Just seamless service.

This isn’t a vision of the future. It’s already happening in places like Edwardian Hotels London, where their AI assistant EDWARD is enhancing the guest experience and streamlining operations. And at Dyonix, we’re making this technology available to hotels across Europe with a fully customizable AI concierge that reflects your brand’s unique identity and hospitality style.

What Edwardian Hotels London Did Right

Edwardian Hotels introduced EDWARD as a digital assistant capable of handling real-time guest requests through text messaging. Guests could:

  • Request housekeeping or maintenance
  • Adjust meeting schedules
  • Ask for directions or venue info
  • Order room service or book a table

What made EDWARD stand out wasn’t just the technology; it was how seamlessly it blended with the hotel’s service philosophy. EDWARD answered over 60% of guest queries, drastically reducing call volumes and giving staff more time to focus on personal, face-to-face hospitality.

Dyonix: AI Concierge Built for You

At Dyonix, we understand that no two hotels are the same. That’s why we build AI solutions that adapt to your unique workflows, guest profiles, and brand voice.

With a AI Concierge, your hotel can:

  • Engage guests via WhatsApp, SMS, web chat, or in-room tablets
  • Respond instantly to booking queries, room requests, and FAQs
  • Upsell services like spa treatments, upgrades, or late check-out
  • Reduce front desk congestion and phone call volumes
  • Get analytics on guest trends, feedback, and common requests
  • All of this is supported by secure, multilingual, and GDPR-compliant technology—engineered and maintained by our European AI team.

Custom-Tailored AI, Not One-Size-Fits-All

Whether you're managing a boutique hotel in Edinburgh or a multi-site chain across the UK, our AI is trained to speak your language—literally and figuratively. We work with your staff to co-create conversational flows that feel natural to your guests and perfectly aligned with your service standards.

Start Small, Scale Smart

We offer pilot packages so you can test the waters without overhauling your entire system. Our team handles setup, staff training, and guest rollout—step by step.

Want to learn how an AI Concierge can transform your hotel operations like it did for Edwardian Hotels? Let’s talk. Contact us today at [email protected] or visit dyonix.com to schedule a free discovery call.